Friday, July 23, 2010

From the front lines...

When  am working on a new client account, I love getting to know everything about the company. Not just the product we are campaigning for, but the team, the history, the customers (the good and bad) and the industry. It is really what makes LSM different. We only take on so many clients each year because we spend so much time in the trenches with our beloved clients ans getting to know their customers. We have a saying: that by the time we are ready to market you, we know you so well we could run the company! Well, our newest project Sangar Cargo Security is no different but the trenches have been very interesting.
You see, Sangar Cargo Security is the premier safeguarded, monitored trucking industry providers of secure trailer drop yards. They keep million of dollars worth of cargo safe very night throughout the nation. As awesome as that sounds, that means our work has been both in the war room creating a campaign and at...yup, you guessed it- truck stops. I have seen more ladies of the night, met more crazies and drank more liter sized sodas in the last 8 weeks than I have in my life! (I had no idea that truck stops were so treacherous - they actually have worst truck stop boards posted on forums online.) But the truckers have been great and I have learned so much about the cargo transit industry from them. They are extremely brand loyal, they know what they like and they are very well educated on the ins and the outs of the industry news. Things such as varying transit legislation that takes place from state to state and changes in the federal employment mandates of truckers. What I learned most of all? Never judge and industry by it's cover. I did not have a bad image in my mind about this group of consumers, but I did think I had it all figured out before I hit the pavement. I mean, I know what truck stops look like. I am friends with a couple of drivers. They didn't seem much different form other groups. I didn't know it then, but I was way off. It was until I started spending so much time learning about the ins an outs of the trucking world that I realized how passionate truckers are about their lives and what they do each day to bring home the bacon. I learned that they think of those loads as their babies and they, for the most part, protect them with their lives.
I wonder what other consumer groups are layered like that. I wonder how many advertising firms have run the typical research through online surveys and store front questionnaires and completely missed the mark on what their customers needed to know most of all - the heart of their potential customers.
Food for thought on this subject. I know that I will be spending Monday morning running other client research through the mill and looking ways to get to know more. Let's see what else we can uncover??

Monday, July 19, 2010

On our Plate

Well we have been 'busting our butts' out at our newest gig The Harbor District in Rockwall Texas. About 2 months ago we made the pitch and landed at 40+ waterfront entertainment and retail site that includes a 4 Star Hilton Hotel Property. We have been so busy with this and several other project that we have barely had time to come up for air. So just to get everyone up to speed, this is what LSM has on the project plate for now:
The Harbor at Rockwall - We have begun the project with the Harbor Hot Summer Nights series. The first two events have been overwhelmingly popular with crowds of 7-8,000! Check out the website to see more. www.HarborHotSummerNights.com.
 If you decide to join us for the last event in August, make sure that you reserve your seats to the VIP Club. Their the best seats in the house!


Pond Cleanse - Full Product Launch- Southwest/Southeast launch with possible nationwide expansion once we see how the product does on the market.  Pondcleanse is made for any size body of water (ok, not the ocean) to control and eliminate algae and fungus issues.)


SafeGuard - Full company relaunch and company wide re-brand. International security company.


Sangar Cargo Security - Full company relaunch and re-brand. National cargo security company that provides secure trailer drop yards and safe haven compounds.


G2VSolarTec - the name says it all. This is our project of 14 months now and its all about harnessing the energy of the sun and putting it on the grid for our homes. Of course we get the privilegde of telling the world about it!


ANTHEM Strong Families - our last year of a 5 year project with the Strong Families Dallas program We have successfully marketed this federally funded program to over 10 million people. The program is designed to help families through issues like divorce, financial crisis, parenting and so forth. To date they have served over 15,000 thousands families. We have managed billboard, live media, transit, print and televised elements for this educational outreach campaign.


{Providence Place} - entering our second year with this fabulous full service wedding and bridal shop. This year has been a great learning curve on the niche retail market world of the bridal industry. We have been in the wedding industry for about 3 years but retail is a different beast. Provi is happy to be celebrating their second year and looking to expand their online marketing in year 2.


And if that is not enough: we have the Lakeside Bridal Fair on Sept. 12th  and the launch of the all new Lakeside Home and Garden Show in late Sept. as well!
We have taken on a couple of interns to manage the shows and are looking for some additional interns for a new social media and small business division that we plan to launch in September of 2010. If you are looking for real world marketing experience, contact us for an interview.


To say the least, we are busy, busy, busy but we are having a blast and love all of our client projects. If you have questions or need assistance with your business, we'd love to spend some time getting to know what you do! Call us at 866 - 242 - 8078 or email directly at lsmdallas@gmail.com

Social Media thoughts

As everyone knows, social media is the new way to network your business and in these times we are all busy trying to master it all. LSM does not beleive that one form of marketing will solve your outreach problems but we do beleive that you must work on all of the methods to be in tune and effective with your target audience.
I follow the blogger The Marketing Shop.com and this post on facebook tips is really great. It is important to focus on each tip as you are out there in facleand tryign to drum up business.
What I always say is this: pretend you are at a party. The person telling the most interesting (poignant, funny, unbelievable, etc) story is the one that everyone gravitates to. You need to have details and think about the nuances of your storyline. If you just ramble on or give too few details you will lose your audience. Sorry folks, but its about being popular. That is what makes brand sustainability a success: popularity.
Try to think of that scenario when you are writing. Be honest but interesting! Funny but believable.

Here are some words from another social media guru. Enjoy!

Top 15 Facebook Post Writing Tips

(c) dotJenna – The Marketing Shop.com – All Rights Reserved
The posts you make on Facebook serve as the script for your own “Facebook Show.” Each post helps to endear you to your audience, attract new readers and keep them interested and hungry for more. Get maximum impact from your posts with theses “Top 15 Facebook Writing Tips.”
I am a Social Media Sales Coach. I help small businesses, sales people, entrepreneurs and real estate agents generate buzz, sell product and get famous among their target markets using social media. I train people one-on-one and also offer monthly social media services for those who are too busy to do it themselves. These are my recommendations for perfect posts on Facebook. These conventions may also apply to Twitter, however, Twitter needs its own article, which I’m presently writing and will offer at my FREE TWITTER SEMINAR in Denton on April 22nd. (Hope you join us!)

Writing Techniques for Facebook Posts

1. Keep posts brief, under 140 characters (even on Facebook). Long posts look like work (a huge turn-off), especially when its a stinking ad for a product. People are scanning Facebook, not reading it. Unless you have a vast readership and your content is mega-valuable and relevant to your audience (like if you’re a preacher or a therapist, or money manager)–you may annoy the bejeebers out of your friends with long, unedited posts. This includes long descriptions for the houses you’re hawking. Facebook is not Craigslist or the MLS. Give links to long text, or use notes or your blog for topics needing over 140 (or so) characters.
2. Give details, details, details. Give details about what you’re posting. If you’re going to the store, tell us what store. If you’re washing your dog, tell us your dog’s name. If you are going to dinner with your hubby, share his name and perhaps mention where you’re going, or at least the type of food you’re having. Answer when, what, where and why. This tip goes all the way back to the paragraph format in middle school. Make your statement, give a reason, then give examples. Don’t forget this writing principal–it will help people like you more.
3. Do not type in all caps. Writing in all caps means the same as yelling. It’s okay to emphasize a few words with caps, but don’t use all caps in your posts (unless you mean to yell).
4. Consider your audience. As with any type of writing, you must consider your audience. The posts you make on Facebook go to everyone on your friend list. Make sure you draw people into what you are saying by asking questions, editing and revising with the audience in mind.
5. Write to one person, not a group. Think that you are talking to a person, not a group. Even though you are speaking to your entire network, only one person reads your words at a time. Keep your posts conversational by using personal pronouns and contractions and maintain a relaxed, friendly tone.
6. Avoid vague posts. Write posts that are clear, concise and contain enough details to orient the reader. Vague posts are confusing and irritating. There are better ways to create mystery than to say, “I’m about to be starting something.” If such vague posts fit within your existing content strategy, that’s one thing, but they should be used sparingly, or better yet, not at all.
7. Use proper punctuation. Put periods at the end of sentences. Watch your apostrophes. Steer clear of run-on-sentences. Your post content is a reflection of who you are, and a first impression to many.
8. Go easy on the exclamation points. Do not use exclamation points after every sentence. If absolutely necessary, include one ! per post, but only if it truly adds to the content. If you are really happy about a post, you can add multiple exclamations like this: !!! – Just please don’t put them after every sentence! Like this! Because it looks weird! Makes you look like you’re hiding the truth! What I’m saying is really not exciting! I’m trying to trick you!
9. Ask questions. The best way to get the attention of your readers is to ask questions, or draw them into the topic in some way. Questions make people think and respond with comments–the ultimate goal of any successful social media sales strategy.
10. Tell us how it makes you feel. When you post something on Facebook, such as the fact that your son is getting his first haircut, don’t forget to tell us how that makes you feel. Share your feelings if you wish to come to life and not appear one-dimensional. The more feelings you share, the more real and authentic you’ll appear, and this is irresistibly attractive. Remember, people buy from people they know and like.
11. Don’t show off. It’s okay if you want to tell us how great you are some of the time, but if you overdo it by sharing how rich you are, how thin you are, and overdo how great you are, it makes you look insecure, and turns off the audience.
12. Don’t post about your disdain for others. If you’re mad at your ex-husband, it may make you appear bitter if you post about it too often. If you are truly seeking support, it may be okay to be yourself and share this info with others occasionally, just know that it makes you look bitter, and the goal is to build people up, not make them feel like crap. Avoid turning your network into a toxic waste dump.
13. Share positive emotion in your posts. Good friendships are based on positive emotions. Have you ever had a friend in real life who drained you? Chances are that person brought more negative energy into the friendship than positive. Be a good Facebook friend by keeping the negative aspects of your life between you and your therapist. There are exceptions to this rule, but not many.
14. Keep variety in your posts. Don’t post about the same thing every time, especially if no one is responding or interacting. Use all the posting tools at your fingertips: text, links, photos, videos. Mix up your text posts too, some personal, some value-content, some fun, some current events.
15. If you’re not getting comments, take heed. If you have a lot of friends and are posting regularly on Facebook, but not getting any comments or “likes,” then you may need to reevaluate your posts. Are they interesting? Are they clear and concise? Do they convey emotion? Do they invite interaction? Are they engaging, positive, warm and inviting? The level of engagement you are getting is the best grader of the quality of your posts.
Social media is like a glass window into your character;
if you’re greedy, seedy or needy, we’ll all know it. ~ dotJenna
Do these tips make sense to you? Let me know which is news to you, that you didn’t know about. Maybe something I said seems wrong? Let me know. Also, take a moment to share any rules you’ve made for yourself.
Thanks for reading!
dotJenna
Your Social Media Sales Coach
http://twitter.com/dotjenna